Fishbowl and MonkeyMedia Software Announce Strategic Partnership

Fishbowl, the Intelligent Marketing Automation and Analytics Platform provider for the restaurant industry, and MonkeyMedia Software, the team behind MONKEY™, the Cloud platform for Takeout, Delivery and Catering software, ann­ounce their strategic partnership.

The collaboration integrates Fishbowl and MONKEY to offer customers a seamless guest experience. Fishbowl allows restaurateurs to gain deep, rich insights about their customers across a variety of data sources while enabling more efficient acquisition and effective engagement of customers. By understanding guest dining preferences and actual behavior, restaurant marketers can leverage Fishbowl’s omni-channel marketing platform to drive more frequency and sales for takeout, delivery and catering.

MONKEY™ offers restaurant operators a world-class online, mobile, and phone-in (call center) ordering, billing and order management solution allowing restaurant patrons to order take out, delivery and catering from any device, when they want it, how they want it while providing full control of the execution of the orders to the restaurants.

The integration between Fishbowl and MONKEY™ means that regardless of the customers’ dining preferences they will have a consistent experienc­e across all brand touchpoints. Whether a restaurant is communicating about a new menu item, a specific offer or a surprise and delight reward, messaging will be tailored to the relevant channel of brand consumption (in-store dining, online/mobile/phone-in ordering, delivery or catering) and associated consumer behavior.

Source: https://hospitalitytech.com/fishbowl-and-monkeymedia-software-announce-strategic-partnership

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